Technical break

  07:40 — 08:00 

19:40 — 20:00

The waiting area of the state border deals only with issues related to the border crossing in the direction from Estonia to Russia.

Questions concerning customs activities, documents, visas, etc. are not the competence of AS Transservis-N.

Phone of the Narva border checkpoint: +372 333 16 00

From 16.08.2021 the prices of the electronic border queue and waiting area are going to change.

The new prices are:

  A B C D
Narva 0,00 € 5,00 €  16,00 € 1,00 €


NB! Prices include VAT.

Customers of the waiting area who have paid for the booking procedure in the waiting area, in order to get a refund when canceling their reservation, must submit an application in which they should indicate:

surname and name of the payer;
booking number;
bank account number for the refund;
refund amount;
feedback phone number

Please control the validity of your visa!

If there is a possibility that your stay in Estonia will exceed the validity of your visa, please contact the service bureau of the Citizenship and Migration Division of the Police and Border Guard Board to extend the validity of your visa.

You can find the contact details of the Citizenship and Migration Division's service bureau on the home page of the Police and Border Guard Board

Information can be obtained on working days from 08.00 to 18.00 by calling the information telephone 612 3000, as well as outside working hours by calling the emergency helpline 112.


Registration code: 10338071
Address: Rahu 4a, 21003 Narva
VAT number: EE100421851
Bank account: EE521010562012884001

Contact us:

Administrative manager 35 60 104
Specialist in the personnel and internal security 3560747
Dispatcher 35 60 746


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